We're Here to Help
Our dedicated customer care team understands the importance of family connections. We're here to ensure your gifting experience is seamless and meaningful.
Get in Touch
Choose the way that works best for you
Phone Support
Speak directly with our care specialists
(855) CARE-GIFT
Monday-Friday: 8am-8pm EST Saturday: 9am-5pm EST
Email Support
Get detailed help via email
support@evercaregifts.com
Response within 4 hours during business days
Live Chat
Instant help when you need it
Available on our website
Monday-Friday: 8am-8pm EST
Send Us a Message
We'll get back to you within 4 hours during business days
Frequently Asked Questions
Quick answers to common questions
Gift Programs
- How do I set up a monthly gift program?
- Can I customize gifts for dietary restrictions?
- What if my loved one doesn't like a gift?
- How far in advance are gifts planned?
Billing & Payments
- How does billing work for monthly programs?
- Can I pause my subscription temporarily?
- What payment methods do you accept?
- How do I update my payment information?
Delivery & Facilities
- How do you coordinate with nursing homes?
- What if my loved one moves to a new facility?
- Can I track gift deliveries?
- Do you deliver to all care facilities?
Account Management
- How do I update my loved one's preferences?
- Can multiple family members manage one account?
- How do I cancel my subscription?
- Can I add multiple care recipients?
Urgent Delivery Issues?
If you have an urgent concern about a gift delivery or need immediate assistance for a special occasion, call our priority line.
Available 24/7 for emergencies